From your first hello to a plan you own.
No app, no waiting room, no forms you don’t want. Here is what happens, and what stays in your hands at every stage.
Say hello, your way.
There are four ways in. Whichever you choose, everything goes through Ownsay’s one number, never a personal phone.
- Message us. A welcome comes straight back, with crisis contacts if you need them.
- Cards in venues
- Scan a card in a church, mosque, college, GP surgery or community centre.
- This website
- Fill in a short form if you prefer the web.
- A referral
- A GP, worker, family member or faith leader can refer you, with your agreement.
Ownsay
Business account
Choose an option
Try it: tap an option. An example of our WhatsApp menu, not a live chat.
We ask what would help, not what’s wrong with you.
A coordinator has a short chat with you by WhatsApp or phone.
Before we keep anything beyond your contact details, we explain what we store, who sees it, the limits of confidentiality and how to change your mind.
We ask about
- What you’d like us to call you
- Your area and languages
- What would help right now
- The kind of peer you’d like
- Whether it is safe to message you
We never ask about
- A diagnosis
- Your medication
- Your immigration status
Our pilot is for adults aged 18 and over. If you’re younger, we’ll point you to youth services that can help today.
My consents
- Ownsay support
- Share plan with my GP
- Anonymous reporting
- University evaluation
Every permission is a record you can see and change. Example only.
Meet your peer, from outside your circle.
We suggest a trained peer supporter by language, gender preference and where you live. By default they come from outside your own community, so your story stays yours. If you’d rather have someone from your community, just say.
- Before you meet, you each see only a first name and area, and can say privately if you already know each other.
- If either of you says yes, we find someone else. Nobody asks why.
- You can ask for a different peer at any time, without giving a reason.
- You meet where you’re comfortable: at home, on a walk, in a community venue or by phone.
Private check
We’ve found someone to support you: Kwame, Salford. Do you know him?
If you say yes, we find someone else. No reason needed.
The private check before you meet. Example only.
Write your plan in your own words.
With your peer, you write down how you want to be treated if you become unwell. You can type, or send voice notes.
- Write it in your own language.
- AI can turn your words into clear lines, but your original words are kept.
- Nothing goes in until you approve it.
Your plan covers what matters to you, signs you’re becoming unwell, what helps, treatment preferences, the people to involve, practical things like children and pets, and your culture, faith and identity.
My plan, section 3
What helps, and what doesn’t
Your words, kept as you said them
“When I’m getting bad I stop sleeping and I don’t want people around me. Loud wards make it worse. My sister calms me down. Please let me pray.”
- Draft
When I start to become unwell, I stop sleeping and want to be alone.
- Draft
Loud, busy places make things worse for me. A quiet room helps.
- Draft
My sister helps me feel calm. Please contact her early.
- Draft
Please give me time and a private space to pray.
Nothing becomes part of your plan until you approve it. Example only.
You decide who sees your plan.
Download it, or send it to your GP, your care team or someone you trust by secure link.
- Links expire after 30 days unless you choose otherwise.
- Every view is logged, and you’re told each time.
- Take a share back whenever you like.
- A card for your wallet says you have a plan. Professionals can ask to see it, and you’re told every time they do.
My plan, version 2
Approved by me- My GP practice 30 days
- Opened by care teamTold me
Take it back at any time
I have a plan for my care.
Scan to ask for it. You’ll need a work nhs.net email. I’m told every time it’s opened.
Examples only.
Good to know.
Does it cost anything?
Do I have to use WhatsApp?
Who will see my messages?
Will you reply at night?
Can I stop at any time?
Talk to someone who gets it.
Message us on WhatsApp or fill in a short form. A real person from our team replies in working hours.