Community voice

Your experience, heard by the people who run the services.

Tell services what it was really like, anonymously, in your own language. We make sure they hear it.

Give feedback Refer someone

Starting in our pilot

A listening circle in a church hall: mostly Black men and women of different ages, with a South Asian woman and an older white man, listen as an older Black woman speaks.

What you get.

Who it’s for

Anyone who has used a mental health service, a GP, A&E, the police or a crisis team
Families and carers
NHS mental health trusts and commissioners who want to hear from communities they struggle to reach

Anonymous by design
Answers are stored with no name and no phone number. Names and numbers in what you write are hidden before anyone on our team reads it.
Five minutes, your language
Five to seven short questions on WhatsApp or the web. The web form is the most private option.
Reports that land
Each quarter we turn responses into themes and send a report to the trust. Small numbers are never shown, so nobody can be identified.
You said, we did
We publish what services changed because of what you told them.

How it works.

1
Tell us
Answer a few questions about a service you used, by WhatsApp or online.
2
We group it
Our team groups what people say into themes, by service and area.
3
Services hear it
Trusts receive a quarterly report they can act on.
4
You see what changed
We share what was done with your feedback.

For professionals

Our quarterly community voice reports support Part 3 of the Patient and Carer Race Equality Framework, which asks trusts to build feedback routes that hear from racialised communities. Counts under five are suppressed and quotes are masked.

Working with trusts and commissioners

What the evidence says

PCREF is mandatory for NHS mental health trusts and part of how the Care Quality Commission assesses them. Its effect on outcomes is not yet proven, so we will report honestly on what changes.

Why now

Good to know.

Will anyone know it was me?

Our staff won’t see your name or number. If you use WhatsApp, Meta can see that your number messaged us, so the web form is the most private way to take part.

What happens to what I write?

Names, numbers and addresses are hidden first. Then we group answers into themes. Raw answers are deleted after two years; the counts stay.