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Ownsay

The secure platform behind trusted community support.

The Hub handles the admin and the evidence, so peers and mentors can spend their time with people. Other community organisations will be able to run their programmes on it too.

Become an early partnerHow it works
A Black woman in a green jumper smiles as she reads a printed page at her desk, with a laptop, phone and notebook beside her and red-brick houses outside the window.

Every contact goes through the Hub, never a personal phone.

Ways in

  • WhatsApp

    Business Platform

  • Website

    ownsay.org.uk

  • QR cards

    In community venues

  • Team app

    For peers and mentors

The Ownsay Hub

Records stored in London

Encryption, role-based access, a consent ledger, an append-only audit log and two privacy models.

AI helpers: translation, approved answers, plan drafts the person approves, feedback themes. Never listens, scores risk, advises or trains on client data.

Who sees what

  • The person

    Owns their plan and their data

  • Services and partners

    See it only with consent

  • Funders and trusts

    Anonymised outcomes only

What’s inside the Hub.

  • Profiles and consent

    One minimal record per person, and a consent ledger of who agreed to what, for whom, until when.

  • Matching

    Rules per programme, with plain reasons. Cross-community by default for peer support.

  • Scheduling and reminders

    Bookings, WhatsApp reminders with buttons, and lone working check-ins.

  • Plan builder and vault

    Versioned plans, line-by-line approval, secure sharing and a wallet card.

  • Safeguarding

    One-tap “I’m worried”, instant alerts, escalation timers and a clean case log.

  • Mentoring and transitions

    Goals, 30-second check-ins, release-day plans and contact rhythms.

  • Community voice

    Anonymous surveys, masking, themes and quarterly reports.

  • Reports and dashboards

    Outcomes for funders and commissioners. Never names.

  • Partner spaces

    Each licensed organisation gets its own walled-off space, name and number.

Two privacy models, enforced by the database.

Who can read what is decided by row-level security on every table, keyed on organisation and role. People don’t have to remember the rules: the platform keeps them.

Adults

Conversations stay between the person and their peer or mentor. Coordinators see when messages were sent, not what they say. Opening content needs a recorded reason, lasts 60 minutes, and is reviewed every month.

Under 18s

Every message between staff and a 16 or 17 year old is visible to the safeguarding lead. Young people are told this in plain words before they join. It switches on and off automatically from date of birth.

Our records are stored in the UK. Some suppliers process data abroad, under UK data protection safeguards, and we name them in our privacy notice.

Run your own programme on the same platform.

Partner spaces open in our platform phase, once the Hub has proved itself with our own pilot. Early partners help shape what we build.

  • Your data, walled off

    Every row carries your organisation’s id. Cross-partner reads are tested on every release and must fail.

  • Your name, your number

    Your own WhatsApp number and branding, connected inside the Hub.

  • Your team, your roles

    Partner admin, coordinator, worker, safeguarding lead and viewer. Ownsay staff have no access by default.

  • Your programmes

    Templates for peer support, mentoring, transition support and befriending, with forms you build without code.

  • Safety always on

    Safeguarding, the consent ledger, audit log and crisis signposting can’t be switched off in any programme.

  • Leave with your data

    A full export within 30 days, and deletion confirmed in writing.

Saves time on language and admin. Never decides about people.

What AI does

  • Translates messages, with a clear label
  • Turns voice notes into text, if you ask
  • Turns your words into plan wording you approve line by line
  • Answers questions only from our checked library
  • Suggests matches for a coordinator to decide

What AI never does

  • Listens to or records your conversations
  • Gives counselling, clinical or crisis advice
  • Scores your risk or judges you
  • Makes final decisions about you
  • Learns from your data

Questions from partners.

How is it priced?
Annual licences for non-profits, tiered by the number of people you support, with lower rates for small organisations. Talk to us about being an early partner.
Who is the data controller?
You are, for your own space. Ownsay acts as your processor, under a data processing agreement.
Can Ownsay staff see our clients’ data?
No, not by default. Support access is time-limited, approved by you, and logged where you can see it.
What happens if we stop paying?
Your clients are not harmed: there is a 30-day grace period, then read-only mode. Data is never deleted for non-payment inside the retention period, and crisis signposting keeps working.

Build it with us.

If you run community support and want a secure, consent-first way to run and evidence it, we’d like to talk.

Become an early partner