Making a complaint
What if something goes wrong?
You have the right to complain about your care, and to be treated fairly when you do.
Being checked by an independent advocate before it goes live.
The short version
- Start with the service itself, or the patient advice and liaison service (PALS) at the trust.
- If you are not happy with the answer, you can go to the Parliamentary and Health Service Ombudsman.
- The Care Quality Commission monitors how the Mental Health Act is used and can look at complaints about it.
- An advocate can help you make a complaint.
What you can do
- Write down what happened, when, and who was there.
- Ask an advocate or your Ownsay peer to help.
- Tell us about it anonymously through community voice.
This is general information about the law in England. It is not advice about your own situation. For that, speak to an independent mental health advocate or a solicitor who specialises in mental health law.
